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Terms & Conditions

Return Policy

We find that a level of mutual respect and courtesy will expedite the return or exchange process.  All of our refill kits and products are tested by us to meet or exceed the original manufacturer. We take great pride in the quality of the products that we manufacture. We will gladly replace any product that has a defect. We understand that not all of our products are appropriate for every customer. Videos are only for illustration. Changes to ink kits, CIS and labels can change without notice.

It is important to realize that many of our products depend highly on the quality and condition of the equipment you already own.

If your printer is already printing with streaks or lines, or your cartridge has been out-of-use for a prolonged period, your cartridge may already be defective or exhibiting signs of defect. Refilling may not revive your current product. Our refills are designed to recharge fully-functional cartridges.

It is always recommended to refill an inkjet cartridge before it completely empties and while it is still printing well, or within two days after it empties, so the print heads don't dry beyond repair. 

  • Due to some credit card regulations products MUST be returned within 30 days from date of purchase to credit your credit card. After 30 days ONLY a store credit will be applied and will be subject to a 30% stocking charge. Positively no refund or charge credit after 90 days.
  • Defective Items will be exchanged for the same item after the return of the item .
  • Absolutely no returns on opened ink. 
  • Any item not received in sellable condition that is missing ink, leaking ink inside the box, missing accessories, manuals, parts,  or is damaged, modified, tampered with, misused in any way will be charged a 30% Restocking charge.

  • Please note that customers are responsible for all shipping fees on orders after they have been shipped.

Failed Delivery

Rarely, but occasionally, items leave the warehouse but are not able to be delivered to a customer by the requested shipper. Please be advised that shipping accuracy is solely the customer's responsibility. Delivery address must be accurate, and suitable for receiving packages by the shipper. In the event that a package is returned by the shipper to our warehouse, re-shipment will proceed at the customer's expense. If an unopened shipper-returned order is canceled by the customer, a refund can be processed to the original form of payment, but shipping fees will be deducted from the purchase price of merchandise.

Return Procedures

All items must be returned in their original packaging. Consumables, such as ink must be returned in their original packaging in order to process a return. Failure to return products in their original packaging may result in a 30% restocking fee.

Items that are missing contents - in part or in whole - may be credited accordingly, and may be subject to a30% restocking fee. Any product that appears to have been abused, modified, tampered or misused, or any misrepresentations made by the customer in the return process may result in the denial - in part or in whole - of a return, and the entire product, or products, may be returned to the customer at the customer's expense.

Return Merchandise Authorization (RMA)

All returns must be accompanied by an RMA, and the RMA number must be written on the outside of the returned package in order to be accepted. RMA's may only be issued by contacting us before returning your item and within the 30-day return period. If a return is shipped without a valid RMA number written on the outside of the package, the items will be returned to the customer at the customer's expense.

Shipping & Handling Fees

Shipping fees to the customer for exchanged items will be paid for by the customer. Unfortunately, shipping fees cannot be refunded. Shipping fees will be deducted from the purchase price of merchandise upon return. Items that qualify for free shipping and handling will have those fees deducted from the purchase price of the merchandise. Returned or exchanged merchandise must be shipped by the customer via the customer's preferred shipping method. It is recommend that returns are shipped via the most economical means that may be tracked. Customer's shipping fees for returned or exchanged items to the warehouse will not be credited. Packages received without paid shipping will be denied and returned to the customer at the customer's expense. Customer is responsible for ALL return shipping fees.

Return Processing Time

Inkproducts is not responsible for return merchandise that is lost in transit. It is always advised to add tracking to your return shipment in order to assure receipt. Please retain all tracking documents for your records, as those are used in the event that return package is not received by our warehouse.

By Submitting your order you agree to these terms conditions.